Veterinarians across the country love Pawpals® for its ease of use and ability to solidify relationships with their
clients. In just an instant, this patented paw print keepsake provides a lasting visual memory of your clients'
beloved pet. The impact of presenting this valuable keepsake to your client is so valuable and always met with
incredible appreciation.
Because Pawpals® is unlike any other paw print keepsake available in the industry, veterinarians and veterinary
clinicians often have questions about the mold material and best practices for use. Those questions are always
welcomed! We are confident that once you try Pawpals®, you will immediately want to include it as part of
delivering compassionate care and value to your clients.
Here are just a few of the most frequently asked questions regarding Pawpals®. If you have a question that has not
been answered, please contact us at support@pawpalorders.com.
(Click a question to navigate to the answer)
No, it is not clay. It is a soft material that will not hurt the pet's paw or claws, as it is easily compressed
and captures a precise impression every time. Once the print is captured, the impression becomes permanent.
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No! Simply take the kit out of the protective cover, open the large cover to expose the impression material
and you are ready!
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The impression cannot be retaken, but included in every case pack are 6 replacement pads to cover the 'oops'
factor. They are conveniently packaged separately for easy storage until needed.
In fact, hospitals have been requesting re-orders without the replacement pads because they learned very quickly
how to take great impressions the first time and have too many unused replacement pads in storage.
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No prepping is necessary, just take the imprint. Hair will not stick in the impression material and nails do not
need to be trimmed unless the client doesn't want them prominent. Older cracked dirty paws make an imprint
without having to use plastic wrap.
The kits are designed to be used with live pets as well, so the pet prepping step had to be eliminated.
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For large paws, center over the impression material and press down firmly.
For smaller paws or claws two or more imprints are recommended, as space allows.
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You can make multiple impressions across the impression pad. For exotic pets, consider rolling the tail
of a snake, or take impressions of the head under or sideways.
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This unique material does not require any curing or hardening – once the impression is taken, it becomes
permanent. Unlike traditional clay or even the newer materials that stay soft and pliable, this impression
material will hold its shape as is, never changing. Clients can add their favorite charm or dog tag, but
the impression material is ready as soon as the impression is taken. Client walks out of the facility with
a tangible keepsake in hand every time.
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The transparent plastic covers over the paw print to protect the impression, with the protective cover clicking
closed in place. If pulled, it can be reopened. This is by design, so a charm, name or dog tag could be added
later. We recommend adding super glue to the corners prior to closing the outer cover to ensure it will never open.
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Nothing, there is no residue that will stick to hands or fingers.
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No, it will hold the impression and not crack, break or deform over time.
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The sun won't harm the actual impression, but long exposure will discolor the impression material to some extent,
as it does to any fabric or material that is directly exposed to sunlight. Photos placed on the lid will also get
discolored by the sun.
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No, it will never dry out or harden over time, nor does it need to be in a temperature controlled environment.
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The large cover clicks closed with a plastic cover to protect the impression material. The smaller cover has a notch
to open and expose the imprint as well as showcase the photo frame.
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No, both the case and the impression can withstand falling off and dropping to the ground without breaking or
causing damage to the paw print.
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For the classic kit a photo sized to 3" x 3.75" will fit in the picture frame.
For the large kit the size of the photo is 4.75" x 6.25".
For both kit sizes the transparent plastic cover can be used as a guide to crop larger photos.
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There are two kit sizes. For larger breeds and farm pets please order the large kit as it fits nicely any pet over 125 lb.
For smaller pets we recommend the classic kit.
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- Veterinary Hospitals, Clinics and 24 Hour Emergency Hospitals
- Mobile Practices
- Pet Hospice and Palliative Care Practices
- Shelters and Pet Rescue Organizations
- Pet Crematories/Cemeteries
- Special Hospital Occasions: Hospital Grand Opening, Open House, Christmas Claws, etc.
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Yes, the kit was designed to be used for a multitude of purposes. Many hospitals use it as a
welcome-to-the-practice token for puppies and kittens - their first paw print.
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Position charm at the desired location and press softly into the material. Choose location carefully –
this cannot be undone. The charm will stay in place once the outer cover is clicked
closed. A dot of glue can be added to the back of the charm to lock it permanently into position.
Pet ID tags can be pressed into the material for special safekeeping.
Alphabet stamp sets can be purchased to add a name or other inscription; the recommended size is 1/4".
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Yes, the impression material is held in place in the kit. We recommend sliding a thin hard edge to gently lift
it out of the kit (a credit card was used successfully in the past). Gently hold the material to place
in a shadow box or another frame.
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Yes, place the clipping gently in the impression material and click the protective outer cover closed,
which will keep it securely in position.
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Now available is the larger kit that will be able to fit a smaller hoof print and is perfect for a Great Dane paw.
The kit photo opens up as a book and will stand nicely on the table top or shelf.
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All major credit cards, ACH payments, or checks.
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The preferred method of re-ordering is to log into your account and place new orders, review your invoices/statements,
or make changes to your account profile from there.
Alternately, you can call 844-729-7250 or email to support@pawpalorders.com.
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Watch our video and see how easy it is to use Pawpals®.
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Visit our Pinterest page
to view options or to share your own unique impressions.
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The large kits fit snugly into their sleeves. The best way to remove the sleeve is explained on the
Large Kit page.
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Return Policy
1. **Returns for Incorrect Orders or Excessive Quantity:**
- Customers may request a return for products ordered in excess or if they ordered an incorrect item.
- Returns must be initiated within 30 days of the purchase date.
- Customers are responsible for covering the shipping costs for the return.
- Refunds or exchanges will be processed upon receipt of the returned item.
2. **Defective Product Returns:**
- In the case of a defective product, customers must provide images along with detailed information.
- Defective product returns should be initiated within 60 days of the purchase date.
- If the defect is verified, customers have the option for a replacement or store credit.
- This policy is applicable for a period of six months from the original purchase date.
Please note that all returns must adhere to the outlined conditions to be eligible for processing.
For further assistance, contact our customer support team at
support@pawpalorders.com
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